Support Worker - Learning Disability

Key Responsibilities

1. Quality of Service

To maintain a high level of quality in service provision by:

• Meeting agreed quality standards, outcomes, and performance expectations
• Participating in and utilising management information and data collection systems
• Contributing to continuous service improvement initiatives
• Ensuring support is delivered in a consistent, person‑centred, and non‑judgemental manner

2. Health, Safety & Risk Management

To ensure a safe working environment for self, colleagues, and service users by:

• Maintaining good standards of housekeeping
• Following all health and safety procedures and risk assessments
• Reporting hazards, incidents, and near misses in line with organisational policy
• Supporting positive risk‑taking where appropriate

3. Compliance

To ensure compliance with all internal and external standards and codes of conduct by:

• Meeting all relevant regulatory and statutory requirements
• Complying with Turning Point’s Code of Conduct, policies, and procedures
• Adhering to safeguarding and Protection of Vulnerable Adults (POVA) guidelines

4. Moving and Handling

To enable individuals’ mobility safely and effectively, including:

• Moving and handling transfers in line with training and risk assessments
• Pushing wheelchairs and assisting with walking aids
• Supporting individuals to use public transport
• Driving shared transport where required
• Working in partnership with professionals such as physiotherapists and occupational therapists
• Checking and maintaining equipment (e.g. wheelchair cushions and aids)

5. Person‑Centred Support & Engagement

• Providing personal and intimate care with dignity and respect
• Supporting individuals with daily living activities and community access
• Displaying a caring, empathetic, and respectful approach
• Managing incidents of verbal and physical aggression in a calm and professional manner
• Adapting working practices to a changing and sometimes challenging environment

Skills, Knowledge & Attributes

Essential

• Excellent customer service skills
• Flexible approach to service delivery
• Comfortable providing personal and intimate care
• Caring, empathetic, and patient approach
• Ability to undertake moving and handling following training
• Understanding of person‑centred approaches to support
• Awareness of learning disability issues
• Awareness of relevant legislation and policy (e.g. Valuing People)
• Understanding of safeguarding and protection of vulnerable adults
• Proven ability to manage challenging behaviour, including verbal and violent aggression

Desirable

• Experience working with people with learning disabilities
• Knowledge of positive behaviour support principles

Qualifications & Experience

Essential

• Previous experience in the care profession or a clear commitment to working within social care
• Willingness to work towards a relevant vocational qualification (e.g. NVQ/QCF Level 2 or 3 in Health & Social Care)

Desirable

• NVQ/QCF Level 2 or 3 in Health & Social Care (or equivalent)